Service Cloud Consultant

I am preparing for my Service Cloud Consultant Exam and thought of putting all the stuff that I am preparing in this and upcoming blog posts. I am dividing this into 11 different blog posts (including this) with the below topics as per the certification guide and its weightage
  • Industry Knowledge – 10%
  • Implementation Strategies – 15%
  • Service Cloud Solution Design – 16%
  • Knowledge Management – 9%
  • Interaction Channels – 10%
  • Case Management – 15%
  • Contact Center Analytics – 5%
  • Integration and Data Management – 5%
  • Service Console – 15%
My Post will be containing a detailed explanation of each subtopic within each topic and I will be linking some trailhead modules & some reference links where everĀ possible. Please watch out for my next post related to Industry Knowledge next week.Ā  Please comment if you find anything wrong in the post which gives me an opportunity to correct myself.    

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