- Industry Knowledge – 10%
- Implementation Strategies – 15%
- Service Cloud Solution Design – 16%
- Knowledge Management – 9%
- Interaction Channels – 10%
- Case Management – 15%
- Contact Center Analytics – 5%
- Integration and Data Management – 5%
- Service Console – 15%
Service Cloud Consultant
I am preparing for my Service Cloud Consultant Exam and thought of putting all the stuff that I am preparing in this and upcoming blog posts.
I am dividing this into 11 different blog posts (including this) with the below topics as per the certification guide and its weightage