I am preparing for my Service Cloud Consultant Exam and thought of putting all the stuff that I am preparing in this and upcoming blog posts. I am dividing this into multiple blog posts (including this) with the below topics and its subtopics as per the certification guide and its weight My Post will be containing a detailed explanation of each subtopic within each topic and I will be linking some trailhead modules & some reference links where ever possible.  Please comment if you find anything wrong in the post which gives me an opportunity to correct myself.




  • Jitendra Verma Reply


  • Kiruthiga Reply

    Can you please give me a link to trailhead or documentation where i can read for below topics?

    Given a scenario, identify the appropriate Service Console features to meet business need.
    Explain how different Service Console features work together to deliver business value
    Given a set of business requirements, describe how a feature should be implemented.

    • Jayaprakash Thatiparthi Reply

      I will give send you an email

  • Sekhar Reply

    Thanks JP for the blog. It was really helpful in clearing the certification exam. Your blog has covered all areas thoroughly.

    • Jayaprakash Thatiparthi Reply

      Thanks Sekhar.

  • Shailesh Reply

    Impressive and massive work. Thanks for sharing the information

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