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Recent Posts

  • Describe the risks to enterprise security that federated Single Sign-on solutions aim to address
  • Given a scenario, recommend the appropriate method for provisioning users in Salesforce and other third-party services (SOAP/REST API, SAML JIT, Identity Connect, User Provisioning for Connected Apps, etc.)
  • Extended Literals
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Recent Comments

  • Merrie Hirsche on Interaction Channels – Describe the use cases and functionality for each interaction channel including mobile, phone, email, web, chat and social media
  • Jayaprakash Thatiparthi on Service Cloud Consultant
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  • Viewer (Name Hidden) on Industry Knowledge – Identify Challenges and considerations for business continuity in the contact center
  • Deveja on Describe the role(s) an Identity Provider and Service Provider play in an access control solution

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  • Service Cloud Consultant (995)
  • Implementation Strategies – Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test and document) (658)
  • Knowledge Management – Understand the key factors to consider when implementing a Knowledge data migration strategy (first time out, migrating from an external knowledge solution). (656)
  • Industry Knowledge – Identify Challenges and considerations for business continuity in the contact center (622)
  • Case Management – Explain the capabilities, use cases, and how to configure the service entitlements and milestones in Salesforce (587)

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About Author

Jayaprakash Thatiparthi

He has around 18 years experience in IT and working in Salesforce Technologies from last 9 years. He is 11x certified Salesforce Application Architect. He is married and have two beautiful kids and currently located in Portland, OR.

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