Given a scenario, recommend the appropriate method for provisioning users in Salesforce and other third-party services (SOAP/REST API, SAML JIT, Identity Connect, User Provisioning for Connected Apps, etc.)

SOAP/REST API Both Internal and External users can be provisioned by using SOAP and REST API on the User object. While creating External users it is required to associate a valid contact and account to the user and the account must be owned by a Salesforce user that has a role. To create or update […]

Extended Literals

Octal Literal ES5Prior to ES6 to represent an octal literal we would use the zero prefix (0) followed by a sequence of octal digits (from 0 to 7). If the octal literal contains a number that is out of range, JavaScript ignores the leading 0 and treats the octal literal as a decimal You can […]

Javascript Environment

Javascript can run on any browser, OS and host. In order to write and test your javascript code you can use the following Text Editors Javascript can be written in any text editors with a .js extension.Notepad, Notepad++, Emacs for Windows OSTextWrangler, Sublime for Mac, Emacs for MacVim and Vi for Linux Integrated Development Environments […]

ES6 Essentials

Background ECMAScript is a scripting language specification standardized by ECMAScript International.Multiple languages like Javascript, JScript, and ActionScript follow this specification.I am documenting this blog to ensure that people who are planning to learn Salesforce Lightning Web Components have the required background as the LWC uses ECMAScript. The prerequisites for this are basic Javascript knowledge. If […]

Given a scenario, articulate whether it describes an authentication, authorization, or accounting scenario and what Salesforce feature should be used to accomplish the task

Authentication, authorization, and accounting (AAA) is a framework for intelligently controlling access to resources, enforcing policies, auditing usage, and providing the information necessary as required. These combined processes are considered important for effective application management and security. AAA provides a method to identify which users are logged into the application and each user’s authority level. […]

Identity and Access Management Designer Certification

I am preparing for my Identity and Access Management Designer Exam and thought of putting all the stuff that I am preparing in this and upcoming blog posts. I am dividing this into multiple blog posts (including this) with the below topics and its subtopics as per the certification guide and its weight Identity Management […]

Case Management – Explain the capabilities, use cases, and how to configure the service entitlements and milestones in Salesforce

Overview and Capabilities Entitlement management is used to define, enforce, and track customer service levels as part of support management process. Entitlement management features include: Entitlements, which let support agents determine whether a customer is eligible for support. Entitlement processes, which let you design timelines that include all the steps that your support team must […]

Case Management – Given a set of KPIs, determine the appropriate case management solution

KPI Overview Key Performance Indicators are metrics used to measure the performance of Business or Organization. Case Management is a critical process and KPIs play a vital role in understanding the efforts of customer service representatives in resolving cases and helping customers to be successful. Entitlement Management and Escalation rules play an important role in […]