Knowledge Management – Given a Scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge

Overview This blog covers the advantages of Lightning Knowledge over Classic Knowledge and about the Lightning Knowledge Migration process using Lightning Knowledge Migration tool (Beta feature). This describes in detail about the migration process that involves planning, pre-migration tasks, sandbox migration, production migration, validation, and post-migration tasks. It even details some strategies related to testing […]

Knowledge Management – Understand the key factors to consider when implementing a Knowledge data migration strategy (first time out, migrating from an external knowledge solution).

Overview Most of the customers may be having existing knowledge articles that they want to move to Salesforce in order to make sure that the CRM and its knowledge are together within salesforce. Salesforce Knowledge allows us to import existing articles and their translations with one file for each article type. There are multiple things […]