Industry Knowledge – Explain the Factors that influence key contact center metrics, KPIs and business challenges

Introduction Call Center: It is a stressful environment that manage high volume calls maintaining consistent and high standards of customer service. Metrics and KPIs are usually used to track the performance of the call center. These also help the call center management in the improvement of the processes to help customer success. Below are considered […]

Service Cloud Consultant

I am preparing for my Service Cloud Consultant Exam and thought of putting all the stuff that I am preparing in this and upcoming blog posts. I am dividing this into multiple blog posts (including this) with the below topics and its subtopics as per the certification guide and its weight Industry Knowledge – 10% […]