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Recent Posts

  • Describe the components of an identity management solution where Salesforce is accepting identity from a 3rd party.
  • Given a scenario, troubleshoot common points of failure that may be encountered in a Single Sign-on solution (SAML, OAuth, etc.).
  • Describe the components of a Delegated Authentication solution. Describe the risks of Implementing Delegated Authentication
  • Describe the role(s) Connected Apps play when Salesforce needs to provide identity to a third-party system.
  • Describe the various implementation concepts of OAuth (for example; scopes, secrets, tokens, refresh tokens, token expiration, token revocation, etc.).

Recent Comments

  • Palma Ohrnstein on Case Management – Given a set of KPIs, determine the appropriate case management solution
  • Herminia Motten on Extended Literals
  • Carlota Asamoah on Javascript Environment
  • Cory Krakowski on Interaction Channels – Explain the design considerations (user interface, user profiles, objects to expose, sharing model, reporting, etc.) and best practices when configuring an interaction channel solution (mobile, phone, email, web, chat, or social media).
  • Jayaprakash Thatiparthi on Industry Knowledge – Identify Challenges and considerations for business continuity in the contact center

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  • Interaction Channels – Differentiate between the available email-to-case and web-to-case solutions and explain how to configure each (5,869)
  • Case Management – Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent and Knowledge. (4,621)

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